The Georgia Department of Labor is overhauling the state’s unemployment system. According to Commissioner Bruce Thompson, GDOL is partnering with Tata Consultancy Services, or TCS, modernize the depart in an effort to enhance Georgia’s unemployment insurance benefit, tax and appeal systems.
Thompson said the goal is to transition from an outdated 80s-based system to a secure, fully web-based platform with the latest technology. The process is expected to take the next 27 months or more. During the pandemic, Georgia processed more than five million claims and paid over $23.6 billion in benefits, third in the nation for overall benefits.
Thompson said the surge in demand added to the strain on the state’s aging system. The new system will also have advanced security features.
